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“They stole my money”

written by on 27/09/2012

I booked my flight, paid for it, the money came out of my account. Went to check my itinerary a few days before and I wasn't on the flight! Had to pay for a new ticket. Have been trying to get a refund ever since and that was four months ago. Have wasted hours on the phone and even though I provided the evidence that the money had come out of my account, no refund. They gave me a $100 voucher for waiting which I decided to be brave and use. I booked a flight and a week later needed to change the time. Paid for the change, today went to check in and alas, the time was the original time! They informed me that it would cost a lot more to change the flight now as the ticket prices have risen. I even took a screenshot of the confirmation, but it didn't even include the date of the change, so it's not evidence enough to use to get that refund. Overall, if I could've scored 0 I would've.