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“Appalling”

Written on: 25/09/2012

I had a terrible experience.
- High pressure sales telling me if I didn't order that day I wouldn't get a dress in time for my wedding 7 months away.
- Claimed there was a 2 day sale on that ended that day yet a month later the sale was miraculously still on.
- Head office impossible to get hold of - no phone numbers listed online.
- I cancelled my order days after placing it and lost my entire deposit. The dress had not been made.
- When I did finally get through, people were unresponsive, promises to return calls to me were broken, and complaint letters simply ignored. I even wrote to the CEO who didn't have the courtesy to respond.
- Having since seen what's available elsewhere I think the dresses are not reasonably priced by comparison.
I would never shop here again.