Written on: 22/09/2012
Been a nightmare and an absolute disaster ever since I placed my order. Firstly I ordered my shoes and then a few days later I received an email telling me they were out of stock and I'd pre ordered them instead of actually placing an order and had I known this I would never have placed my order in the first place. Secondly, we paid for first class special delivery which the item didn't get sent by when the item FINALLY arrived after a week of waiting in after being told they would be coming that week when they didn't until the following week! Thirdly, when I received the shoes I wore them out once for no more than a few hours and already some of the studs and spikes fell off (Jeffrey Campbell Lita Spiked Boots) and to my horror some others felt wobbly. So I emailed one of the owners of the company and she told me to send them back and she would deal with them personally and inspect them personally, and told me she would email me when she received the shoes. A week later no sign of an email so I emailed her and got no response. Tonight I email her and tell her about my previous email and she acts like she has never spoken to me before and tells me to contact the sales department via email. I am absolutely horrified and disgusted at the sheer lack of communication and customer service and I will be going to Citizens Advice regarding all of the above issues as I personally think the company should be shut down, it's an absolute disgrace. And now I feel like I'm being scammed for £150 (and the £13 it cost me to send them back!). Oh and also, the phone number they have on their website is a fake number and is a persons house number. Beyond shocking!