Written on: 22/09/2012
I ordered my item 2 weeks ago and still have not received it! When I placed the order I was informed I would receive the item within 1-2days. I didn't receive any confirmation from the company stating they had received my payment and with any dispatch/delivery information. When I finally found a contact number for them, it just constantly rang out. I tried for days, in the end I emailed them, to receive an email back telling me to try again. I tried over and over again. I then received an email from them saying they needed an extra payment for shipping costs as the item went over their shipping weight, after lots of disputes, in the end requested a refund. I was then apologised to for the way I had been treated and offered money off my product with a promise from the company that I would receive it today. I gave them the benefit of the doubt and went ahead with the purchase.......suprise suprise I did not receive my item, and have had to make a complaint again!! Not happy at all. 2 weeks further on and I am still not in receipt of my item and do not have a clue when I will eventually receive it. Would not recommend this company to anyone and they will not receive any of my custom again in the future.