Written on: 21/09/2012 by acemayo (2 reviews written)
Was contacted with 3 days notice and given a friday afternoon delivery window.
As per many other's experiences the courier never showed despite the parcel being loaded on the van at 09:30 the day before. Having battled through both Woolworths and the couriers so called customer services systems, which are clearly designed to put you off, I got the unlikely explaination that the driver had had an issue with his vehicle and returned to the depot (timed at 15:52!). POETS day!
Customer Services gave me the contact number for the depot (only 2 men apparently) advising me they were open until 21:00. Guess what; recorded message stated "the depot is now closed".
Interestingly when I contacted Woolworths which is one of the companys trading under the Home Delivery Network umbrella, just think of any of the traditional catalogue companies and you'll know who to avoid, they weren't interested in why I was cancelling my order and merely offered to pass my complaint to the courier (Yodel).