Written on: 17/09/2012 by pwalsh9012 (1 review written)
We purchased our kitchen through the Chester shop. Tony from the Chester store designed the kitchen and was very helpful to us offering plenty of suggestions and alternative ideas. However we were advised of a 10 week delivery date which went to 12 weeks. We were disapointed that we were not keep up to speed except for the one phone call we received approx 6 weeks after the order date advising of delivery date and as the Chester store was closing down we became very anxious wondering if something more sinister had happened to the store. Thankfully and with some relief the kitchen arrived on the date advised to us and the reason for the store closing was nothing more than a relocation move.
The kitchen was fitted over a period of days due to the size and complixity by a great team led by Craig Howarth. Craig and the lads were very sensative and handled everything with great care. Nothing was too much trouble and importantly they kept a clean environment in which to work so a big thanks goes out to them all.
My only criticism of Kutchenhaus was lack of communication especialy during the time the Chester store was closing offering no reasurance that all was ok unless I rang them for updates. They were supposed to ring the day before the kitchen was due advising of a time of arrival but didn't and they didn't advise us if the fitters and kitched would come together or seperatly.
The product itself is fantastic, well made and great finish. We look forward to many happy hours in the surroundings of our new luxury