Written on: 14/09/2012
I received help via your Chat line. For whatever reason the online site did not show/offer the size that I needed. The gentleman on the Chat line was able to call me and take my order by phone. It is so great to communicate with a real live person. The item arrived in very timely fashion. Unfortunately, it did not fit the way I hoped. I returned it and received a refund without problem. I gave 4 stars instead of five only because of the web site being incorrect.