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★★☆☆☆

“A shame - really gone downhill.”

Written on: 13/09/2012 by shergar (1 review written)

I have used Next Directory for some time, handy and convenient in the past. Until recently it had been about a year since I had used them. I ordered a number of items (all in stock) on the 23rd August 2012. I received an email to advise they would be ready to collect on the 27th - great! The next I heard was on the 31st when they arrived so four days late. Unfortunatly the event these were for was on the 31st, but in a different city and so I was unable to collect so these were returned.

Stupidly I decided to order a few more items before I go on holiday, however with a day to go these are also late. Looks like I need a quick trip elsewhere at the last minute thanks Next. Assuming they don't arrive in the morning these will also be returned.

Worse of all though, whilst I've always had a DD established to pay in full each month, this seems to have deactivated. Since receiving my statement on August 30th, the money didn't leave on September 4th as it used to. Further there seems to be no mention of the DD on the statement or in the account menus. Concerned I messaged Next who adivsed not to worry, the money will be taken... Still, no sign of it leaving so to be sure I will have to pay the balance manually just in case. So potentially the money could be taken again, all for clothes which I haven't had.

Next used to always meet or better their delivery times, they now seem to be unreliable. This coupled with higher prices, suits which need to be re-hemmed almost immediately come together to persuade me to go elsewhere in future.

They have become Waitrose pricing with a Tesco service.