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“Awful internet, poor competence from customer service”

Written on: 13/09/2012 by Sonsequence

Received the phone yesterday and extremely worried I'm stuck for two years.

I will explore every legal avenue and make every threat to get out of this.

Bandwidth was patchy and is now non-existent. After I used spotify and internet radio a bit they cut off my "unlimited" internet completely this morning displaying a page message saying they thought I was wi-fi tethering to a laptop and they don't allow it. I have used 150MB. Previous to this internet service on o2 and Giffgaff had been excellent and allowed me to use Gigabytes without complaint.

They said switching it off and on would re-activate the connection but that has not happened.

To make things worse when I called customer services and they walked me through steps I just told them I'd taken the operator insisted point blank that Three don't cut people off. It was shocking he didn't know of this policy and just smoothly and patronisingly assured me that I can use the internet as much as I like. "Technical support" are not technical people, they just blindly run through a script they get on their screen.

Also the call to customer services kept going wrong and cutting me off (I was on a landline).

I'll be back to o2 if I possibly can. A little pricier is worth it for an easier life.

Visit three.co.uk