Written on: 05/10/2010
What ever you do DON'T buy the Fastrack tickets they are a total RIP OFF!!!
We purchased 3 Fastrack tickets for our children last months at a cost of £75 (this was on top of the park entrance fee). Alton Towers advert says "Experience the Fastrack entrance as many times as you like during the day!. What they don't tell you is that these Fastrack queues "merge" with the normal queue after a VERY SHORT length of time and you still spend half your day queuing!!! Over 40 minutes for Air!! Our kids got on 4 rides using the Fastrack queues all day - that works out at £6.25 per child per ride - a TOTAL WASTE OF MONEY. When we asked Alton Towers for a refund, via email, they TOTALLY IGNORED THE REQUEST - FANTASTIC CUSTOMER SERVICE ALTON TOWERS!!!!!!!!!!!!!!!!