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“Seller beware! Not As Advertised”

written by MrOmneo on 05/09/2012

My experience with cashininmyfone has been terrible. Having used a competitor in the past with no problems i was lured away by cashinmyfone's higher offer.

I sent an HTC Desire handset to them via Special Delivery and despite them signing for it on a Friday, it wasn't until the following Wednesday that they emailed their acknowledgement. A few minutes later they emailed to state they were willing to offer 25% less due to 'damage'

I emailed to enquire what the damage was as the handset sent had no scratches or defects. 12 days later they emailed to say their technician had found a dent in the back cover and signs of wear and tear, which I thought unusual given that it's a plastic cover and if anything it would be cracked rather than dented. As for 'wear & tear' their terms & conditions state their offer allows for 'wear and tear and minor cosmetic damage'.

I requested they return the handset to me as I willing to accept their reduced offer. That was on 21 August and since then I have heard nothing from them despite leaving 3 voicemail messages and sending 2 further emails.

Their website proudly boasts "Always Speak to Someone" but in my experience this is false. I may update further should I ever hear back from cashinmyfone but as it stands I will be filing a complaint with trading standards.

Having read other reviews it seems standard practise for those lucky enough to get a response from cashinmyfone is for them to reduce their initial offer by 25% presumably on the basis that once they have your handset you are less likely to request it's return, preferring instead to take the lower amount offered. SELLER BEWARE!