Written on: 04/09/2012 by omsaundy (1 review written)
Flew from Boston to London with KLM. Fantastic experience from staff to actual journey. Car crash in London on Sept 3 rd at 4pm while trying to get to the airport for 7pm giving myself plenty so time to catch the flight. Arrived late at 6.55pm airhostess extremely aggressive and explained that I could not bored the flight to Belfast. Offered another flight to Dublin at 8.10pm but had to pay 60 pound sterling . The airhostess gave me the ticket but it was like dealing with a robot instead of a person. I was misdirected to the wrong gate by staff at heathrow. My name was announced and I went as fast as I possibly could jet lagged in a strange airport stoping to ask directions and for to page aerlingus to let the staff at the gate know that I was on my way. Eventually got to the gate the girl was pleasant and really did try to get me on board but they had already removed my luggage so she could not do anything. I was offered another flight to Dublin in an hr asked to pay another 60 pound sterling. I refused and requested to speak to a manager . I spoke to Niall Chitira who was the must rude and hostile person who has ever addressed me in my whole life. I am shocked that he is allowed to be in customer service let alone manage a team. I had pay another 60 pound to board the flight to Dublin. It is so sad to see an airline that was once great and such a pleasure to travel with turn so cold and have staff working like robots instead of compassionate human beings. If I was not originally from Ireland I would never step foot in this country again. It's do unfortunate for a nation that depends so much on tourism that this is the standard of service from our national airline . I will never travel with aerlingus again or any member of my family . In an average yr we spend a least $9000 on flights coming and going from Boston to Dublin. I am looking forward to giving that money to an airline who is not burnt out.