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“Aftercare is bad”

written by Bmike on 04/09/2012

The holiday as a whole was what we expected, some bad points but mainly good. The main concern was the £60 I paid On the beach for inflight meals, I was left looking and feeling red faced when I assured the flight attendant that we had meals ordered and paid for.

Obviously there was a mix up as thomsonfly stopped doing per-ordered meals 9 months before and all agents (On the beach) were advised of this a year previous to Thomsonfly stopping the meals, luckily I had money and cards so I purchased food from the trolley but a family on a budget would have been left hungry aswell as red faced.
The flight home was the same again except with Thomsonfly having a busy outbound flight there was limited food left for our flight and no food what so ever by the time they served my family.

E-mailed On the beach asking why was I charged for meals that don't exist to which I got a generic reply stating I should complain to the hotel first and try to resolve it there (hello the problem was the flight meals).
I replied back to which I was told I must complain in writing so I called them to be told the same again so now I await my reply from the letter I posted which can take up to 28 days.

This is the 21st century yet you must write a letter and post it. I feel that an e-mail is exceptable to On the beach before your holiday when you can purchase extras and pay £50 admin fees left right and centre but once your holiday is over then complaints and problems can wait on a desk in a pile until the time suites. Terrible aftercare, I'm lucky not to be on the bread line like so many people right now as it could be a while before On the beach bothers to pay me back for the meals that didn't exist.

Would I book with On the beach again, probably not no