From the start of my journey with pay plan it was a disaster! My finical assessment was wrong twice which resulted in me being presented with debt management options that were not available. Then further to this I was advised to default on my payments to my creditors, having never done so before, and was told they would contact my creditors on my behalf. They did so after but I had to chase them for several week! By which time I had occurred unnecessary interest and charges on my accounts. Further more I discovered that they had missed one of my creditors (even thought I was told by one of MANY "financial advisers" at Payplan that they had done). This then led to the debt being given to a debt recovery service (which was a very unpleasant experience).
I was then asked if there was any option to borrow money of a friend or relative to settle my debts. I did so and was told by pay plan if I had roughly 80% of the debt we could reach a settlement with my creditors but I need the money in my account as it is a very quick process. It took over a month! Payplan took so long in arranging the settlement (and it was really me who had to take action on the settlement offer as my settlements contact changed 4 times) by the time they offered 80%; my overall debt had grown which meant amount that the amount I borrowed was no longer 80% of my total debt.
I have never written a review before in my life yet my experience of pay plan has been shockingly bad and has placed me in the worst finical situation I have ever been in! I approached Payplan to help manage my debt that I incurred while at university (as I was self funded) and as a result their "advise" and "help" my monthly outgoings have increased and the amount I owed increased. There are many other debt management charities out there (CAP are a good one) PLEASE PLEASE PLEASE FOR YOU OWN GOOD AVOID PAYPLAN!!!!!!!!!!! Final remarks - uniformed, unreliable, ineffective. Be under no illusion you are better off doing your own research than dealing with Payplan.