Written on: 10/03/2009
Good customer service staff. Flexible account - used to be something to shout about!
Failure to pass on rate cuts but quick to increase!
I have had my Virgin one account for a number of years & have even moved house with it. Although I am generally happy with the way the account operates & the flexibility it offers, I am truly dissapointed in the failure to pass on rate cuts. I have considered moving my account but don't wish to incur further costs etc in these difficult times. Come on RBS - give us what we are due!