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“No good staff are bad to kids my son is DDA ”

written by on 02/09/2012

24th August 2012
 
 
 
Dear Mr Sadler,
 
As you are aware, here at Gulliver’s we continually strive to make every part of our visitors day out as fun filled and safe as reasonably practicable. Visitor feedback is an integral part of this quest. A family visit is something we take extremely seriously and I can only apologise if you feel on this occasion we have not fully met with your expectations.
 
We have never or indeed would ever deliberately try to cause embarrassment or discomfort to any visitor to any of the Gulliver’s attractions and if you feel that this has been the case then I offer a complete and unreserved apology. Gulliver’s is a family owned, family run, family orientated business and would not enjoy the loyal customer base it has for over thirty years if this were not the case. Through my investigations, with the information you provided during our telephone conversation, I must inform you that unfortunately at this time I can find no record of you or your family entering Gulliver’s Land on the dates provided by yourself. The entry tickets and contact details you state you left with a member of our admissions team while exiting the park with your family have yet to materialise. It is unlikely therefore that you would have received any correspondence from ourselves either directly or via our Hotline team. Any person visiting a Gulliver’s attraction is free to decide what time to arrive and what time to leave the premises during allotted trading hours. A visitor’s decision to leave the site for whatever reason is theirs and theirs alone.
 
From my investigations I am aware that you had made a number of attempts to contact specific members of the Management team at Gulliver’s, I can only apologise if this has been unsuccessful at any juncture. Our dedicated and professional team at the Hotline are not permitted to deviate from their policies regarding internal communications and I must take this opportunity to thank you for your understanding and your patience in this regard. Please rest assured however, that your comments have been taken incredibly seriously and we will continue working alongside our Health and Safety partners, the DDA / Equalities Act advisory board, Health and Safety Executive, engineering management consultants and our own internal and external auditors and trainers to make all aspects of our visitor attractions as fun, safe and enjoyable as reasonably practicable. Furthermore; any suggestions or ideas forthcoming from all visitors on possible improvements to our attractions and services are, where practicable, acted upon.
 
Once again may I take this opportunity to thank you for bringing all your feedback to my personal attention, your patience during my investigations and I look forward to hopefully seeing you and your family very soon.
 
Yours Faithfully
 
 
 
Richard Welby
 
Duty Manager
Gulliver’s Resort Milton Keynes