Written on: 27/08/2012 by miracles (2 reviews written)
Trust me, I have used them for some 10 years.
1.They cheat you on pricing/billing (quote per month, then charge 3 months upfront at a time, and add hidden VAT, which is not displayed in the pricing screen, but only in the contract terms). They're also trigger-happy with extra charges sent out of the blue, contravening what they say in the advertising. On one occasion, entirely fed up, I had these extra charges refunded after plain speaking. The way they steal your money is they have your card details on their system. Beware!!
2. The MyWebsite system: I used the 'Blurred' template, spending hundreds of hours, and therefore thousands of pounds, only to find the template required 200 sub-pages in order to fill up the left-hand column. They provided a complimentary re-coding of the area, but failed on one site I had made, to put this right, and refused to put their further error right, saying I'd had my 'complimentary' recoding. On the other site, same thing, except they failed twice before refusing to put it right.
3. Finally, I had to write off thousands of pounds of work, or live with a lop-sided site, or one with an empty left-hand column, or one leading to around 25 blank pages, or worse. On complaining, all they offered me was (after much arguing with me, and complete and utter rudeness) was to release me from the contract - but - wait for it - no refunding of hosting fees!! The THOUSANDS OF WASTED POUNDS IN MY TIME SPENT LEARNING THE SYSTEM, AND BUILDING ON A USELESS TEMPLATE WEREN'T EVEN MENTIONED.
I am not saying this to be vindictive. Please believe me, I am just trying to warn you what will happen if you do the same as me.
AVOID THIS COMPANY LIKE THE PLAGUE!