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“Sterns & Foster 7 months and sagging”

written by on 27/08/2012

We bought a Sealy mattress from Mattress Firm after year 1/2 both sides of the mattress sagged. We filed a claim and were given full credit but we had to use the credit at Mattress Firm. We went back to the store we originally purchased from and were talked into another $1200 to upgrade to a Sterns & Foster, now we have $2200 invested in a mattress, after 7 months this mattress is sagging worst then the first, about an inch. We tried to file a claim again and received a letter from Mattress Firm the sag needs to be 1 1/2" to be covered by warranty. The tech that came out to take pictures and measure the sag told us to roll over it with our car. Can you imagine? Shame on Sterns & Foster for such poor quality or maybe Mattress Firm should stop running so many commercials and buy a better quality for their customers. Well I should have known and Mattress Company that tells you to replace you mattress after 8 years was selling poor quality. Living with a backache!!!!