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“Mistake quickly rectified.”

Written on: 26/08/2012

I rarely write reviews - why bother!

However, the service I just received is worth a mention. Ordered sunglasses online with Pretavoir. Glasses arrived the day after. All perfect, except the case for the Maui Jim's was too small. The glasses didn't fit without a proper squeeze. I phoned them up and within a day another larger case arrived in the post.

You can argue I should only give them 4 stars as the mistake should never have happened in the first place. But when companies rectify mistakes quickly, it shouldn't reflect bad on them.

Thanks.

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