Written on: 24/08/2012
bought a top end gift from them which I was quite excited about. Bought the gift pack and thats when it went downhill.
I received a piece of card with my gift certificate printed in faded print - someone obviously needed to change the printer cartridge but couldnt be bothered. Not even remotely interested in pleasing their customer once they have taken the money.
Complained about the rubbish state my gift arrived in. You have to forward the emails to customer services several times be warned. Then you get back a few words, offering nothing to resolve the situation, just that annoys you more.
They need to learn that customer service doesnt stop once the customer has given them money, that is the START of the experience. AVOID AVOID AVOID