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“shocking experience”

written by LauraPrzybek on 23/08/2012

We have been notified two days before our holiday - which I spent a considerable amount of time choosing that the hotel had overbooked and offered in my opinion a sub par alternative.

On the original email informing us of this it stated that we were in our rights to get a refund for the accommodation part of the booking, and it says this is the case in the T&Cs, however calling them they claim this is not the case.

The alternatives offered were only to the same price and as you can imagine a month after booking the hotel selection remaining is not great previously cheaper hotels are now the range we are entitled to the day before (a complete con)

I attempted to call their office back to enquire about this but it is only open 9-5, leaving us one day to debate this and sort an alternative holiday. I feel totally conned and will never use them again following this poor experience.