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★☆☆☆☆

“Hidden charges as usual”

Written on: 23/08/2012 by thegamester (1 review written)

Went to print my FREE online web check in. However they refrain from telling you anywhere that you can only print 7 days prior to departure. So if you are flying in over 7 days you cannot print the return boarding card. This means unless you have access to a printer and the internet when you are away you will be hit with either a 7 euro or 15 euro charge for picking up your boarding card at the airport. I have complained to the Trading Stadards because this was at no time explained or listed in any of the information or web pages until you actualy try to print them. Obviously to get to this point you have already booked your flight. So effectively a hidden charge. I then spoke to the most irritating call centre ever who kept informing me of the 7 days rule and actually just totally missed the point that I had been mis-sold as at no point was this detail mentioned. the supervisor came on and stated that it was in the extra information section and told me to start a booking and check, I did and lo and behold it was not in there. Unable to then cover up his total lack of knowledge of his own companies terms and conditions he just passed me back onto the other adviser. Plus at 77p a minute to ring and being on for 28 minutes it cost me £21 just to call them. Totally disgusted the Trading Standards continually allow these budget airlines to get away with this type of obvious scam (how many people have access ot the internet or printer abroad and how many people want that hassle???). Awful service, lack of knowledge of staff, and total lack of any kind of understanding of the problem. If I could give zero I would. have complained but am not expecting much!!!