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“cannot honour a contract”

Written on: 23/08/2012

Have been with 3 on a an "all you can eat" since Dec 11. My experience is that mobile signal and 3G coverage is no better than average although I've had no download issues when there is a signal.
My biggest issue is that 3 cannot honour the simplest term of their contract - the price. They have imposed a price increase (yes on a contract) within the first year. It may have gone up by only inflation but this is within 8 months of the contract start. At this rate they can squeeze in another 2 price rises before the contract expires.
Although their terms and conditions allow them to do this (well of course they do!) while the customer has no recourse, it is a cynical and blatant disregard for the spirit of a contract.
The very simple fact is IF THEY COULD NOT AFFORD TO HONOUR THE CONTRACT(hmm - just watch their profits rise) THEY SHOULD NOT HAVE OFFERED IT IN THE FIRST PLACE.
Their customer services aren't interested and the service they offer is generally poor.
It's a personal choice who you go with on a contract but buyer beware - you will have no idea how much you will end up paying with 3 which effectively makes having a contract phone pointless.

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