Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1656180

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Misldeading advertising and a proper rip off!”

Written on: 20/08/2012

I booked a 3 night trip to Poland through Groupon 3 months in advance. When I booked it there were "11 groupons bought" for a period of 2 months (ie there couldn't have been full occupancy at any hotel, even if all 11 people booked the same date in those two months).
I was told that I have to pay £20 more per person to get a morning flight from Gatwick (when the promotion didn't actually say that or that it was based on an evening flight). Understandably, we took the morning flight option - on a 3 day break you don't want to arrive at 10pm. Then they said that the hotel on the promotion (city centre) was not available and booked us in one 2 miles out. The overall deal cost £190 per person "discounted from £255".

I checked online after booking through them (should have smelled a rat earlier, but a good lesson for the future) and actually the total cost for 2 flights and the same hotel on the same dates was in the region of £240 for 2 people. I queried with them how the "discount from £255" was calculated down to £190pp (which was still more expensive) and the response was that Groupon actually set the £255 price (which is very hard to believe). All in all, I felt robbed and learned my lesson. When I queried the availability of hotels and dates (based on which they changed the hotel to the one far from the centre) they said there were only 2-3 rooms available to them to begin with (!!!). So basically the deal offered was not available to be booked by more than 2-3 people in the first place.

Our friends who are joining us for the same weekend - after we warned them - booked the same flights and a better hotel for a cheaper price on their own - and without the feeling that they were robbed.

Summary:
- Expensive
- The deal we booked doesn't look anything like the one that was advertised in terms of price, hotel or original dates
- Misleading advertising (the £170 - later £190 - was based on an evening flight, and that £190 was never a discounted price from a fictitious £255 to begin with)

PS: The fact that the reviews are only 1 star and 4-5 star really IS a giveaway.