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★★★☆☆

“Organisation disgusting”

Written on: 20/08/2012

Having spent 3 nights in the Legoland Hotel in mid August 2012 with 2 grandchildren we found that the rooms were excellent and the night entertainmant for the kids was great. However the organisation at Legoland was a shamlbles. Young members of staff had been taught to do "HIGH FIVES" How to say "HIGH GUYS" and "HAVE A NICE DAY" When it came to organisation things went badly wrong. The passes issued to enter and leave the park were sheets of paper which contained a bar code and which became creased after a while and could not be scanned and we were told to go to reception for new ones. A credit card type of pass would have solved the problem. The meal in the hotel on the second night was awfull and I would suggest that anyone visiting should use a place inside the park open till 7pm and found PIZZA AND PASTA excellent value where you can eat as much as you like and soft drinks are free and after 4pm kids eat free. A service lift should have been installed when building the hotel as the wait when booking out for the lifts was ridiculous and could be solved by one lift being used by staff for luggage during early mornings to take luggage to reception. The lack of seating around the park meant that parents and grandparents had to stand around whilst children were on rides or played in Pirate Training Camp. There is ample space for seating to be provided but again there has been a lack of planning. The £5 voucher for money off purchases of Lego products over £35 and supplied with our booking would not be accepted when we purchased a Lego product costing us £245 as they said it was classed as a MOST WANTED ITEM. Many rip offs to be aware of. T