Written on: 18/08/2012
I had recently bought a straightner and at first I thought the product was great it heat up quick and seemed to starighten my hair quickly, but serveral months after using it the coating started to chip off I thought this is just great the store couldnt help me and I would have to pay to send it back. I then called the customer services number awaiting to be told that I would have to return it and go without a straightner but the customer service agent was so nice she sent me one righ away so that I wouldnt have to be without. She also explained the reason why this would happen it made complete sense. thank you if it wasnt for the service I wouldnt have recommended this product.