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★☆☆☆☆

“Poor customer relations & website reservations...”

Written on: 16/08/2012

Extremely poor customer service and terrible website processing. I recently used Booking.com to make reservations for a Women of Faith convention in Washington , D.C.. The reservation was made several months in advance for a large block of rooms. 2 days prior to the event I received an email from Embassy Suites saying the reservation was cancelled. Booking.com and Embassy Suites both said the cancellation had come from the other side when questioned on who had cancelled the rooms. Neither side wanted to admit the mistake and make the situation right. Skip BOOKING.COM and use a more reputable travel site such as Travelocity or Hotels.com