Written on: 15/08/2012 by jenny-hen (11 reviews written)
I'd been with orange for about 5 years, and had 3 contracts with them over that time. I had never had a problem with them and was always relatively happy with their customer support and their contact when I was approaching the end of my contract. That was until my latest contract was approaching the end.
The last phone I got was the iPhone 4 on a 24m which I was upgrading too, but instead of wiping of the remaining months I was put on a 26m contract!I didn't think it was to bad as I knew I could upgrade 3months early. My upgrade was due in May and 2 weeks before I was checking out what deals/phone I could get on their website. A couple of days before my upgrade date I look at my online account a see my upgrade dates been pushed back until July!
My contact was ending in august so I thought might as well let it run out and get a new contract with someone else.
I had no contact from Orange about upgrading throughout my upgrade period, which is unusual for them I thought.
When I called to say I was leaving and wanted my PAC the person I spoke to try to convince me to upgrade with deals that weren't nearly as good as the one I had already found even though I told him what my new contracts specs were. After about 10minutes he said he would have my PAC sent out right away. 2 days later still nothing. Called and the sales advisor said it can take up to 3 working day. On their website it says it takes up to 2hours. Called on the 4th day to find out where it was and the sales advisor text it to me right their and then?? :S
I don't understand why they could not of issued it to me right there and then in the first place. Just a wind up