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“Very poor and disappointing service”

Written on: 09/08/2012 by Pereira_Angel

Booked a car online for a Palermo airport pickup on Thursday afternoon for the following Sunday and Monday with extra insurance. Insurance details came through within an hour. Kept on getting email notifications saying booking was in progress but might take upto 48 hours but that I would get regular updates. The emails stopped yesterday (Saturday) and I had to call the UK this morning (Sunday) to be told that actually no car was available! Just as well I had not booked any hotels as I would have been charged for these as well. Would certainly not use this company again... I assume the company will not be debiting my CC and that they have not already charged me for the pointless extra insurance.