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★★☆☆☆

“Emma Roy - Jekyll and Hyde Experience”

Written on: 08/08/2012 by IslaD (1 review written)

I had a very mixed experience at Emma Roy. On the positive side, the range of wedding dresses they have in stock is unsurpassed and I can't thank the sales team enough for their help, they really were excellent.

The alterations service, on the other hand, is a completely different kettle of fish and I had a truly terrible service from them. When I arrived for the second fitting of my dress, I was horrified to find that there were several dirty marks on it! I asked for it to be cleaned and was told that this would be done but the staff were very blase and I was not convinced that they would oblige. As I was living in Liverpool at the time, I arranged for my sister to go and check the dress 2 weeks before the wedding as I wanted to make sure it had come to no further harm. When she did, she found that nothing had been done about the marks. When I rang the shop to sort the matter out, the staff could not have been more unhelpful and the head seamstress was downright rude! In the end, I had to demand to speak to the owner before it was finally agreed that they would have my dress professionally cleaned in time for my wedding 2 weeks later. When my dress was picked up 3 days before the wedding it was clean but half (literally!) of the beads which had been removed by Emma Roy for the cleaning process had not been sewn back on to the detail right on the front the dress! Fortunately I have a very talented sister who a) replaced the beads herself and b) didn't tell me about it until after the wedding.

By all means buy a wedding dress from Emma Roy, but my advice would be that if you want a stress free experience DO NOT let them alter it!

I did wonder if I had an unusually bad experience but I was prompted to write this review by a friend of mine having a similarly bad experience with them - if only she had spoken to me first!