Written on: 07/08/2012 by IanJamesFea
I needed to book a holiday during a very busy week so I blame myself.
I found it very hard to understand the Indian man on the phone and had to get him to repeat most things.
He said I could have a room upgrade for £25 I repeated this he said it was £25. It turned out to be £25 per person.
My main complaint is that they charged me full price for 2 children staying at the Rinela resort in crete a total of £860 I found out after being there that the resort doe not charge for children to stay.
Is this legal can a company charge for child places when the are free.
Any help would be great.