Written on: 05/08/2012
The stay at Crowne Plaza Manchester Airport was absolutely fine, although think twice before using their Car Parking Service. This is managed on their behalf by Holiday Car Care, Manchester.
I used the Park, Stay & Fly package. When we arrived back at the hotel to collect our brand new car, after my 2 week holiday, I noticed that there was damage to it. The damage is almost £600!
Unfortunately, Holiday Car Care will not accept liability even although I have provided them with several photos, including those taken by Crowne Plaza management, and have an independent assessment from an approved Damage Assessor. All I can say is that when I left the car in their care there was no damage and when I returned there was an extra 24 miles on the clock and £600 worth of damage!
I would have hoped that Crowne Plaza, being a reputable company, would use reputable contractors. I have absolutely nothing negative to say about the hotel, however think twice before allowing your car to be looked after by Holiday Car Care or you too could face hefty repair bills.
If you are thinking of parking and staying at the Crowne Plaza there is an onsite car park at Manchester Airport, next door to the hotel, that I would recommend you use – that way, at least, you know where your car is parked.
Crowne Plaza is yet to formally come back to me about the incident but I am hopeful that they will assist and ensure a satisfactory outcome.