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“Qantas club falling to a new low”

Written on: 05/08/2012

I have travelled extensively and as Qantas no longer flies in or out of the gold coast you have no choice but to use Jet star.

As a Qantas club member when you check into the Qantas club at the domestic terminal it is beyond a joke, I walked in at 10:30 am there was no one at the service counter for the entire half hour. There was 3 different types of cereal, 3 juices, tea and coffee and some mess which was apparently some fruit and yoghurt mix.

The seats are hard and there is no view of anything, the computers 2 of the 3 werent working and there was nothing like cheese and biscuits or salad or anything to make a sandwich with

Its absurd you pay for a service yet out in the domestic terminal there is 10 times the quality of food & drink available to anyone and the views are far greater. Simply what a joke I walked out of Qantas club and used the public facilities which catered for me far better and there were friendly people to serve me. Wake up Qantas.

I have also used Qantas Club at Darwin, this is by far the worst of their clubs, as with other reviews you cant get a drink even 10 minutes before midday and then you have to get your flight so you miss out. Im sure this is a deliberate cost saving effort by Qantas. The Qantas club Darwin is like a few chairs lined up in a back alley and again far from what the competitors offer like Virgins lounges which seem to be running rings around those of the Qantas club which we pay so much for each year with increasing yearly membership costs yet reducing service and availability of products