Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1633612

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“fraud”

Written on: 03/08/2012

I have a package with AOL which includes Aol Broadband and all telephone calls totalling £25.00 per month
last week I got bill from Aol for £47.99!

-the extra charge was for APPARENTLY 8 minutes on 118500 directory enquiries

-I am no stranger to their rip-off tactic of offering to connect you which I got stung for £27.00 a couple of years ago!-never again I said!

In the 5 calls i made to BTelecom Directory Enquiries last month I can only have spent a maximum of 2 to 3 minutes at MOST, yet I was charged nearly £24.00!Aol say that I was on phone to directory enquiries for 8 MINUTES! -absolute rubbish!-no way
-on each call they asked "Would you like me to connect you?" to which I replied to all "NO THANK YOU I HAVE FALLEN FOR THAT ONE BEFORE!" then put phone down, and rang the number they had given me
-now I have been charged for unauthorised overdraft facility by my bank, and
AOL are charging me a penalty of £10.00 for their direct debit not being honoured by bank
-so, I have lost roughly £20.00 directory enquiries charge (totally wrong TIME) AOL £10.00 penalty and bank penalty $15.00

Total