Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1632245

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★★☆

“A real, pleasant surprise!”

Written on: 02/08/2012 by HappyMandy (1 review written)

When I was referred to this site by a girlfriend who had previously used it to purchase her bridal gown I wasn’t holding out too much hope of finding anything too special on my hunt for bridesmaids dresses for my own wedding. I've not been a big online shopper before, really, so I wasn’t overly sure what to expect.

All of that initial scepticism quickly vanished the moment I visited the site for the first time though! I ended up deciding on the Bi Colour Pleated Trim Dress but before moving ahead I had a few questions re: specific sizing requirements and delivery times that I wanted to address.

The level of customer service that I received via email was above and beyond what I expected from an online store. Who knew that when you ask a question online there are actually some companies who not only a) answer promptly but also b) address all of your concerns thoroughly and in a friendly manner too. I place great emphasis on customer service and I was really, really impressed.

The dresses took around about 15-16 days to arrive which, considering they’re made from scratch is an incredibly efficient turnaround. The customer service staff let me know in advance that delivery would be around 3 weeks so I was well informed each step of the way as to when to expect the dresses – that eliminated the desire to keep emailing to chase them up.

When they did arrive, I was floored by the quality. They exceeded everything I expected! I chose to buy from OuterInner.com because of the affordable prices and was willing to accept a slightly lower quality dress considering the price was so good. I can’t articulate how overjoyed I was when the dresses arrived and I found that they were stunning – and I mean just amazing! They were such impeccable quality, are breath-taking to look at and are exactly as listed on the product description.

I’ll stop before I ramble on too much but really - from one woman who is possibly THE most cautious online shopping ever – if you’re looking to buy custom formal dresses or bridal gowns – don’t look anywhere else. Customer service, value for money, gorgeous clothing, it’s already all here!