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★★☆☆☆

“UNPROFESSIONAL BEHAVIOUR OF STAFF”

Written on: 29/07/2012

My friend and I had previously eaten at this Pizza Express, Queen Street, Glasgow. They have altered the decor seating since our last visit. We both had pizzas which were fairly cold, but tasted ok. Side mixed salad very small and ridiculously over expensive for what we received. Overall we did not like the new layout of the premises, the front door was propped open and draught coming in making place cold and uninviting. Waitress did close it on request but stated she was warm! Place was noisy, but what finished it off for us, was chefs throwing dough about the open plan kitchen area, throwing it against the kitchen equipment, landed on floor picked up and carried on throwing it around. This does not seem hygienic and diners can observe this, really really off putting. Not at all professional. Asked to speak to Manager, who agreed it was unacceptable behaviour. He was very pleasant but did not offer us any incentive to visit Pizza Express again. In his shoes I would have offered the customer a complimentary future meal, all he said was I hope this doesn't put you off and that you will visit again! No chance, we will not use any Pizza Express again and will advise friends to avoid.