Written on: 28/07/2012
I have used alpharooms numerous times in the past, everything was fine. However the real test of these booking sites is how they react when a problem arises. We booked a twin room in a hotel in San Francisco. When we arrived we were given a double room. We showed the hotel our voucher from alpharooms. It stated we had booked a twin room. The hotel explained that in their hotel a twin room is the same as a double. We rang alpharooms (the number on the voucher which says to ring if there were problems at the hotel) It was answered by a polite girl who listened to our problem but who explained because it was the middle of the night in England she couldn't do anything for us. We rang back the next day and were told that because it was Sunday there was nothing that could be done as the offices were closed. She said that she would pass on our details to a colleague on Monday morning. By this stage we had spent two nights sharing a double bed and were hoping that we would be moved as the hotel we were in were fully booked. Alas no one from alpharooms rang us the next day.
I use these booking sites for security, someone to help me if things go wrong. Alpharooms didn't do that and I urge everyone to think seriously about their holiday. If something goes wrong do you want that fact that it is Sunday or that it is late at night to be used as an excuse as to why they can't help you?