I have used thomsons for about 20 years, along the lines of better the devil you know, as have heard bad stories from friends using other tour operators. Well now, I am trying to book an expesnive holiday again and have spoken to 5 different people at thomsons and have got 5 different answers on a question i had. Still not booked and they don't seem to care - If I was managing this company, I would be doing some spot checks as a mystery shopper to keep them on their toes, enough people out there want jobs. Half of it seems to be misinformation - none of them knows the answer!!!!!!!!!!!!!