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“Unstaffed pick up point ”

Written on: 22/07/2012 by BrumCity (1 review written)

I hired a car through economy bookings.com to rent a car from Greenmotion at Birmingham Airport. Upon getting to the bus stop, where I was supposed to call a number and be picked up by a staff member, I called the number stated on my booking confirmation. However, no body picked up. I prnted a map and confirmed with a taxi driver where the offices of Green motion were. I went to the office and no one was there. I called the number again and could hear the phone ringing inside their offices, but since there was nobody there, again nobody picked up the phone.

A few minutes later, a Danish gentleman drove up trying to return his car. He had to leave his car in green motions car park, but could not return the keys, since there were no staff present.

Eventually, I went back to the airport and booked a car from Alamo/Europcar/National who were excellent.

I eventually got hold of someone from Greenmotion and guess what? They were useless and unhelpful.

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