Written on: 22/07/2012 by Ecommerceconfusionsolved (1 review written)
We were an established UK online retailer looking to change ecommerce platforms as our business has developed. Finally chose bigcommerce after trying nearly every other platform available! We used bigcommerce to set up our 301 directs and didn't experience a drop in traffic. We maintained our google #1 rank for our main keywords but have seen that we have now achieved the 1st rank for keywords that previously were not ranking well with google.
SEO is very easy to set up with title pages, meta tags etc easy to complete. It's got some great features that on other platforms you have to buy as add ons or have script written for you (if you lack HTML knowledge like me!).
I have found the customer service fantastic. I use the online chat (always someone online even though the time difference between UK and USA is different). Any support requests have been answered within the hour so far.
They have sorted the postage and VAT issues out too.
Only downside is the forum on bigcommerce isn't that busy so you don't get many responses from it. This tends to make me use the live chat more rather than posting on the forum. They have a lot of support information too.
Overall I would highly recommend.