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“i feel ive been given the run around!”

written by niknaks12345 on 20/07/2012

I am having trouble with is company. it first started with the electric. i currently have an old meter, i requested a new one but if i did have a new one installed then i would be accepting the current electric charges.

so they offered me a meter check which i agreed because i believe i was being charged at least double compared to family and friends.
four days later after i sent an email of complaint, the woman told me if they found nothing wrong with the meter (from ofgem) then i would be charged £70. Funny the MANAGER i spoke to never mentioned this.
I would check my account online and it jumped to £1600? so i was like what is going off? she came back with some weird excuss and my account had been credited over £800?

I then started to take my own meter readings, all the time i am in constant communication with them, they just keep fobbing me off.

next i requested a electric monitor (which i should have been offered obviously) the readings were showing at least half of what the main meter was reading. surely that is enough proof?
again didn't want to know, she keeps saying its under investigation and have to wait another week. in the meantime they want £107 off me per month.
And don't even get me started on the gas. I pay £39pm, i have not used gas in about 4 months. so here's me thinking im in credit, no im £83 in debt WHAT?
again under investigation, have to wait another week and they have decided to put up my monthly direct debit by £6.
I am currently seeking help from the ombudsman. then the next step is going to be threatening them with watch dog!
AVOID SOUTHERN ELECTRIC!