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★☆☆☆☆

“Very poor customer service”

Written on: 20/07/2012 by SteadyEd (1 review written)

I wish I'd seen the review by the other person on this company before booking as I wouldn't have bothered. DON'T USE THIS COMPANY.
When we arrived we were greeted with a disgusting stench from the bins and then a toad on the inside door mat. Brushing it aside we got the kids to bed and then over the course of the evening had to carefully remove 9 more toads. Trips to the downstairs loo in the night were perilous to avoid the small jumping amphibians. I sent three emails to the company who ignored them completely. I contacted the owner directly and she came around and fiddled with a few things but basically as they are nocturnal didn't achieve very much. We were visiting some sick relatives and so didn't really have the inclination to spend the whole time finding alternative accommodation that we weren't super would get reimbursed plus there wasn't anything we could find anyway (in our price range).
During the course of the stay we removed about 20 in total, and also incidentally connected the battery up in the downstairs smoke alarm and inserted one in the upstairs one!!!!!!

Suffolkcottageholidays eventually sent a terse response saying they had acted on my first email but I'd already contacted the owner - this is as per their instructions which basically say you'll get no help and you are on your own. They reported that as the owner had tried to come out and remove them (and failed) that she had tried and therefore we were not entitled to any compensation or even a gesture of goodwill. They felt it was acceptable to spend the whole evening every evening removing toads, and that having them hop around your feet whilst having breakfast was perfectly acceptable. How bizarre! Look out for the hopping critters on YouTube as I can't spare the nation a view of a perfectly acceptable standard of accommodation by suffolkcottageholidays ...