Written on: 27/03/2011
Booked a flight in September 2010, due to fly January 2011. Flight cancelled, they said for "operational reasons" but their staff admitted it was simply because they hadn't sold enough seats (and this was a sceduled flight!) They refused to compensate me for my airport hotel and I lost out.
I put the previous episode down to experience, lightening doesn't strike twice does it? Well with Monarch it does. I booked a flight for September 2011. Monarch have done it again. "For operational reasons" (read cheaper slot at the airport) they have altered both my outbound and inbound times. Yet again no option of compensation even though I have proof that I have lost our on my pre-booked car hire in Spain.
If I alter or cancel a flight they charge me big style. Four flights (two inound and two outbound) cancelled or changed by them and they wont pay me a penny even though I can prove my loss.
Monarch used to be a good airline, they have gone downhill rapidly. Customer Service appears to have gone out of the window.