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“My ongoing battle with BinaryBiz has been entirely...”

written by on 01/04/2010

My ongoing battle with BinaryBiz has been entirely fruitless and frustrating. Now I'm at the point where my only source of power over them is to at least warn others.



I placed an order for "quota" to be used on data recovery software. The software was available for immediate download. The order was placed on October 9th at 5 PM. Prior to the time my credit card info was taken, there was no disclosure as to the time it would take to deliver the "quota." In addition, very suspiciously, they required that I send in a photograph of the front of my credit card, which I did. In an e-mail following placement of the order, they said "Your order has been received, and requires manual processing. You'll receive an email confirming the completion of your order in the next 1-12 hours." On October 10th at 11:30 AM (18.5 hours later) they told me that my quota was delivered, assigned to "session #m186415." In addition, neither of these e-mails, nor the original credit card solicitation webpage, provided any sort of itemized reciept. Their website in one place claims that their FAQ answers how to obtain an itemized recipet, but when you actually go to the FAQ, no such answer exists.



Due to the time sensitivity of the request (i.e., I needed their software to recover files necessary for me to deliver my product to a client) I lost a customer and payment, not to mention the $120 they charged me. Repeated requests at help have brought me nothing. They do not list a phone number or a mailing address or even an e-mail address. They have a tech support system where you can "ask a question" and I have done so twice now with no response. I tried again today, and am blocked from sending any further questions. Their website offers no other way to make any contact with the company. In fact, the website is purposely hard to negotiate, with links that claim "tech support" that send you back to the front page, a supposed "chat" service that is never available and whose link also sends you back to the front page, and other discrepencies such as these.



I reported this to the Better Business Beaureau, whose response was that the case was "unpursuable." According to the BBB:



"Although the BBB has received return mail from the business address, the company website is currently active but does not supply any mailing contact information for the company. For further assistance the BBB suggests you contact the Internet Fraud Complaint Center at www.ic3.gov/ or by telephone at 800 251-3221 for further assistance."



I submitted this same info to my credit card provider (Wells Fargo) as credit fraud. Wells Fargo was able to track down BinaryBiz, retrieve my money and refund me in full. Soon after, my name began to show up on a despicable website called "cheats-and-liars.com" - as others here have reported, cheats-and-liars.com is a fraudulent website with no contact info - no email address, no phone, no physical address. They have ignored all my attempts to contact them through their one online response form.



Now my name is being dragged through the mud. A google search of my name shows the top result as my "profile" in cheats-and-liars.com. As a freelance writer, I'm in serious danger of losing business, putting myself and my wife at risk.



Please, anyone out there considering this company, rethink your choices. Even if they do sometimes provide effective products, their customer service and business ethics are bottom of the barrel.