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★☆☆☆☆

“Top management not interested”

Written on: 12/07/2012 by jaded2008 (1 review written)

I use the Total Fitness in Preston and sinec I joined it has gone rapidly down hill.

Machines not working properly, machines and equipment out of order for weeks on end, and then they eventually disappear! Certainly one way of dealing with broken equipment.

The cleaning is very poor, mirrors not cleaned for months, used chewing gum left on the floor, the toilets smell.

The air cooling system is useless.

I emailed a complaint to the manager and he refused to deal with my complaint by email, he was only prepared to meet and discuss the issues. Clearly they do not want to commit to anything in writing.

I also wrote to the directors and senior managers and had the same response, they are not prepared to respond in writing. Clearly not concerned with what the customers think.

It is a great shame that the management are so poor as this could be a great facility, however until this changes my advice would be to stay clear.