Written on: 07/07/2012 by JTemple
Ordered a tent I needed to take abroad for a festival about 12days before my holiday, (I admit this was cutting it fine). On the tracking system it said the item was ready to be delivered and was at my local depot on a Monday, so as I selected the standard delivery I expected the tent to arrive during that week. On the Friday I stayed at home all day, consequently missing a prebooked train, and made numerous phonecalls to the delivery company yodel only to be on hold for more than 20 minutes each time,so incuding the wasted train ticket I wasted more money than the tent itself.
Not at any point was I contacted to inform me there was a trouble with the delivery, but when I contacted Tesco Direct the second time to get a refund the gentleman was polite but didn't sound remotely suprised. Before I ordered the item I didn't know Tesco used Yodel as their courrier, and when I realised using they did after I placed the order,after I read reviews I didn't have much hope that the tent would actually arrive. Low and behold, it didn't.
So Why do these leading online markets such as Tesco and Amazon use this delivery company when it has a terrible reputation and is clearly incompetent?
The answers obvious.. Because they're cheap.