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“Things you should change.”

Written on: 05/07/2012 by 3151estaniland

First, the online car number plate ID system was out of action. NOT helpful. Second, when looking up front discs available for my subaru outback entering all relevant info asked, I had three to choose from, standard oem type, sport/performance and ultimax. The standard and sport were in 2 different sizes where as the ultimax listed 1. I wanted the best available, so chose the ultimax. As only 1 size had been listed, I assumed they would fit. Wrong! so phoned ebc sales office and was told there were infact 2 ultimax disc sizes for the front to choose from. So why only 1 size listed online? If there are several options, write on the web page "phone to check, more than 1 option in ultimax." Or simply list all options. That way I would have to phone and check before ordering. To make things worse, the discs I required were smaller than ones that came, but cost nearly £50 more!! Why? I was told that this was due to the extra complexity of smaller machining?? To cap it off, they wanted me to pay a further £15 to post them back. After some negotiation, £5 was deducted, so £60 on top of the £180 I had already paid. Sorry ebc, not so happy trading experience. Lets hope the discs last well!!
If ebc sales wish to address my complaint, I am happy to hear from you.
Maybe a discount code for my next purchase would go a long way to restoring my confidence in ebc and result in a much more positive review.
I await your call or email. Thanks, Edward.