Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1598957

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Disinterested, Patronising Customer Service”

Written on: 05/07/2012 by Annoyedfromhuddersfield (1 review written)

I tried Moonpig for the first time and even though the initial ordering was straight forward the delivery and customer service side was awful! I ordered a card for my boyfriends birthday with delivery expected the day before his birthday. When I arrived home from work the night before I had a card from Royal Mail saying the card could not be delivered as it was two big and I would have to collect from the depo in 48 hours time between the hours of 7 & 2. I work out of town (the reason why I used Moonpig in the first place!) so I can't get to the post office at the these times. I have no card for my partner and £7 out of pocket.
On speaking to customer services I got two very patronising members of staff. The sizes are on the website but the note that states that large cards are two big for letterboxes isn't clear (on a pop out note you need to select) and as I changed the card size at checkout there was no note at all. I guess I should have gone back to find sizing information but as I was in payment it was difficult and also what kind of online mail order card shop makes their cards and packaging to big deliver to standard letterboxes?? I never even occured to me that the card would be too big to fit though a letterbox.
Customer service was awful. I finally got a refund but with no apology and it was made clear that it was to get me off the phone not to keep me as a cutomer. Be warned and read the small print unless you want to buy expensive cards + postage and then have an additional trip into town 2days later to collect.

Visit moonpig.com