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“Evans Cycles Liverpool Store - Excellent service”

written by DaveCoakley on 03/07/2012

I have recently had the entire hydraulic disc brake system stolen from my Specialized mountain bike. I feared that it would cost me hundreds of pounds to replace and I was worried about getting a similar quality replacement.

I called your Liverpool store and was served by a lad called Colm, who was polite, listened attentively to what I needed and who went away and sourced and priced up replacement parts. He called me back at my home within 20 minutes and had the parts ordered immediately. I am absolutely delighted with what Colm has come up with. I feared the parts would cost hundreds. Instead he has managed to source parts of an equal quality if not better for just £157 with the Silver Service. I didn't have to do any time consuming research (I don't know much about bikes) and everything was handled for me with nothing to worry about.

It is so rare that I receive customer service that exceeds my expectations. Can you please inform Colm's manager at the Liverpool One store.

I am also delighted with the silver grade service on my bike. The bike is gleaming and rides like it is new. The gears click into place so smoothly. The new brakes are brilliant. I am so pleased with the work that has been done on the bike. I spent a lot of money on my bike and i’m on a fairly low wage, so I really appreciate good value for money. I will have no hesitation in having it serviced at your store regularly from now on.

Finally, when I came to pick up the bike from the store early this evening, I decided to buy some new pedals. I was served by a chap called Ash, who advised me on a decent pair of pedals. As the store was quiet he then offered to fit the pedals free of charge. Another example of someone listening to what I wanted and a no pressure sale. To go the extra mile and fit the pedals and see that I was happy with everything, is the 3rd example of excellent customer service i've had from your store.

A big thank you and congratulations from a very happy customer. Please pass on my praise for Colm, Ash and the bike servicing team at Liverpool, to their manager. I have recommended the Liverpool One store on my Facebook, telling my friends of the good experience I have had.