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“Fraudulent Concealment of Mistakes”

Written on: 03/07/2012 by Motor101 (1 review written)

I bought a Peugeot 407 SW from this place 23months ago. When i checked the car over (being a mechanic) i found that all the brakes needed replacing and so did all of the tyres.
To their credit, they fitted very good tyres and very good brakes.

(July 2012) I've covered just over 24k miles and the tyres still have alot of tread on them (switched the rears to the front 4k miles ago to even out the wear with a view to purchasing a set of 4 at the same time).

The brakes were worn but not enough to need changing, however i developed a warped disc on the O/S/F (this can happen to the best of brakes depending on a number of conditions), so i decided to change them.

Now this is where the fun starts....

1. Upon removing the O/S/F wheel i noticed that there was 2x disc retaining screws in place (doesn't really need 2, but it's not a problem if it does). One of the screws came out no problem but the other screws head was completely rounded obviously having been fitted with an air gun or hand drill. These only need doing up by hand as they are approx. 15mm in size.
I had to buy a stud removal tool to get this screw out.

2. Upon removing the N/S/F wheel i noticed that the brake wear sensor cables had been cut. One cut on the pad side and the other on the wiring loom connector side.
The brake wear sensors are a part of the cars safety system.
These wires are not concealed and are easily noticeable - even to someone with absolutely zero mechanical knowledge.
I had to use my own tools and parts to repair this. However, i don't believe there is any way of being able to check if they work, only until the brakes wear again.

3. Looking at the brake disc it appeared at first that there was NO disc retaining screws in place. After taking the disc off, lo and behold, there was a sheared screw still sitting in the hub. Luckily this was alot easier than the O/S/F to remove.

Went down to Jefferies Farm to complain and find answers only to be given the same answer: "we're a family run business...we don't have access to the relevant servicing/repair documents....there's only one person who has access to this...here's her email address, i can only suggest you contact her...blah blah blah".

I wanted to deal with a "technician" or the service dept but all i could speak to was the Sales Manager. I showed him the photos that i had taken and tried to explain but it was like talking to a brick wall.

I made it clear that i did not want compensating for the brakes, only to find out who made these monumental cock-ups, who inspected the vehicle after the work was carried out and why it was released for sale to myself.

The bottom line is that Jefferies Farm knowingly concealed these mistakes and sold the car to me when it was not fit to be sold.

At the moment i am waiting to hear back from them...should be interesting!

I would've have given it 0 stars if i could have, however myself and family have used them before and have mostly had positive reviews for them....until now.

Happy motoring!